Consumer Protection

Cancellation & Refund Policy

Last Updated: October 2026 • Razorpay Merchant Compliance Approved

All fees are non-refundable. Fees paid to Stepin Consulting for training courses, consultation packages and any other service are non-refundable once paid. Please review the course or service details, schedule and terms carefully before making a payment.

1. No Refunds or Cancellations by the Customer

Training courses: Course fees are non-refundable once paid, including if you are unable to attend some or all sessions. Enrolled participants receive private access to recorded sessions.
Consultation packages: Consultation fees are non-refundable once paid, including for no-shows and cancellations at any time.
Custom deliverables: Services involving bespoke written deliverables (such as resume dossiers or executive bios) are non-refundable once paid. Up to two (2) complimentary rounds of revisions are offered within 14 days of delivery.
Enterprise contracts: Staffing contracts and corporate screening cohorts are governed by the Service Level Agreement (SLA) executed between Stepin Consulting and the corporate client.

2. Rescheduling Consultation Sessions

While fees are not refundable, a booked 1-on-1 consultation session or mock interview may be rescheduled free of charge if you notify us at least 24 hours prior to the scheduled start time, up to two (2) times within 90 days of the original payment. Email contact@stepinconsulting.in quoting your Payment ID. Training courses follow a fixed published schedule and cannot be rescheduled for individual participants.

3. Exceptions: Duplicate Payments and Cancellation by Stepin Consulting

Duplicate or erroneous charges: If you are charged more than once for the same registration or booking, or your account is debited for a payment that did not complete, the extra amount will be returned in full.
Cancellation by us: If Stepin Consulting cancels a course batch or consultation session and cannot offer you a rescheduled date, the fee will be refunded in full.

4. Processing of Eligible Amounts

Amounts eligible under Section 3 are returned to the customer's original payment method (bank account, credit/debit card or UPI) via the Razorpay gateway within 5 to 7 business days of approval, subject to standard banking settlement schedules. Stepin Consulting does not issue cash or cheque refunds for online transactions.

5. Contact

For duplicate-payment claims or rescheduling requests, contact our support desk:

Support Helpdesk — Stepin Consulting
Email: contact@stepinconsulting.in
Direct Phone: +91 98841 44334 / +91 44 4265 8747
Please include: Full Name, Registered Email, Contact Number and Razorpay Payment Reference ID (e.g. pay_xxxxxxxxx).

Our support desk will respond within 24 business hours.