Consumer Protection

Cancellation & Refund Policy

Last Updated: September 2026 • Razorpay Merchant Compliance Approved

Customer Assurance: At Stepin Consulting, we are committed to delivering the highest level of professional satisfaction. We maintain a transparent, fair, and prompt cancellation and refund procedure for all consultation packages purchased through our website.

1. Appointment Rescheduling Policy

We understand that unpredictable project schedules or personal commitments occur:

Free Rescheduling: You may reschedule your booked 1-on-1 consultation session or mock interview free of charge, provided you notify us at least 24 hours prior to the scheduled start time.
How to Reschedule: Use the self-service rescheduling link provided in your booking confirmation email, or send an email to contact@stepinconsulting.com quoting your Payment ID.
Rescheduling Limit: A consultation booking may be rescheduled up to two (2) times within 90 days from the original date of payment.

2. Cancellation & Refund Eligibility

Refunds are evaluated and granted according to the following transparent criteria:

Cancellations More Than 24 Hours in Advance: If you cancel your booking at least 24 hours prior to the scheduled consultation session, you are entitled to a 100% full refund with zero cancellation penalties.
Cancellations Within 24 Hours of Scheduled Slot: Cancellations made less than 24 hours before the session are eligible for a 50% refund, or you may choose to convert 100% of your fee into a service credit voucher valid for 6 months.
No-Shows: If a client fails to attend the scheduled video session without prior notice after 15 minutes of session start, no cash refund is applicable. A one-time courtesy reschedule may be granted at the discretion of management.
Non-Delivery / Consultant Unavailability: In the rare event that Stepin Consulting is unable to host your session due to emergency consultant unavailability or infrastructure failure, you will be offered an immediate priority reschedule or an immediate 100% full refund.

3. Refund Processing Timeframe & Mechanism

Razorpay Refund Processing Window: Approved refunds are initiated immediately and credited back to the customer's original source payment method (original Bank Account, Credit/Debit Card, or UPI Account) via the Razorpay gateway within 5 to 7 business days, subject to standard banking settlement schedules.

Stepin Consulting does not issue cash refunds or paper cheques for online transactions. You will receive an automated confirmation email containing your Razorpay Refund ARN (Acquirer Reference Number) once the refund has been initiated.

4. Resume Engineering & Custom Deliverables

For services that involve bespoke written deliverables (such as customized Resume Dossiers or Executive Bios):

Once the personalized drafted dossier has been researched, written, and dispatched to the client, the service is considered fulfilled.
However, we offer up to two (2) complimentary rounds of revisions within 14 days of delivery to ensure complete satisfaction.

5. Corporate Staffing & Enterprise SLAs

Cancellations and refunds for enterprise staffing contracts or customized third-party candidate screening cohorts are governed by the specific Service Level Agreement (SLA) executed between Stepin Consulting and the corporate client.

6. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please submit your details to our support desk:

Refund & Support Helpdesk — Stepin Consulting
Email: contact@stepinconsulting.com
Direct Phone: +91 44 4265 8747
Required Information: Full Name, Registered Email, Contact Number, Razorpay Payment Reference ID (e.g. pay_xxxxxxxxx), and reason for cancellation.

Our support desk will review and confirm your refund request within 24 business hours.