Operational Fulfillment

Service Delivery & Fulfillment Policy

Last Updated: September 2026 • Digital Services Delivery SLA (Razorpay Compliant)

Digital Service Delivery Notice: All services, career consultations, mock interview sessions, and engineering dossiers offered by Stepin Consulting are delivered electronically via digital communication channels (Google Meet, Microsoft Teams, and encrypted electronic mail). No physical goods or shipments are dispatched.

1. Mode of Service Delivery

Stepin Consulting provides specialized knowledge, talent advisory, and consulting services. Delivery of our services is categorized into two main digital fulfillment formats:

Live Virtual Consultation & Interview Sessions: Conducted in real-time via secure video conferencing platforms (Google Meet or Microsoft Teams) with senior practicing engineering consultants.
Written Digital Deliverables: Dispatched electronically in Adobe PDF / Microsoft Word formats to the customer's registered email address (e.g. ATS Resume Dossiers, candidate competency scorecards, technical interview evaluation reports, and roadmaps).

2. Delivery Timeframes & Service Level Agreements (SLAs)

We adhere to strict operational timelines following successful payment confirmation via our Razorpay gateway:

Instant Payment Receipt: Delivered immediately (within 5 minutes) via automated email upon successful transaction completion.
Calendar Scheduling Link & Intake Questionnaire: Dispatched to the customer's email within 12 to 24 hours of payment confirmation. Customers can choose from available calendar slots (including weekday evenings and weekend options).
Consultation Execution: Conducted at the mutually confirmed date and time slot selected by the client.
Post-Session Written Deliverables (CV / Audit Notes): Dispatched to the client's email within 48 to 72 hours following the conclusion of the live consultation.

3. Delivery Confirmation & Proof of Fulfillment

Service delivery is verified and documented through the following audit trails:

Electronic calendar meeting invitations accepted by the customer's registered email.
Meeting attendance logs generated by the video conferencing platform.
Outbound email delivery timestamps for written evaluation dossiers and ATS resume documents.

4. Non-Receipt of Scheduling Link or Deliverables

If you have completed your payment on our website but have not received your scheduling email within 24 hours:

Please check your spam or promotional folders, as automated emails may occasionally be filtered by certain corporate email providers.
If still not located, contact our advisory desk directly at contact@stepinconsulting.com or phone +91 44 4265 8747 quoting your Razorpay Payment ID. Our operations team will immediately re-issue your calendar invite.

5. Geographic Coverage

Our digital consultation and career advisory services are available to engineering professionals located globally. Consultations are routinely scheduled across Indian Standard Time (IST), Gulf Standard Time (GST), and Southeast Asia Time (SGT) to accommodate international and expat clients.

6. Contact for Fulfillment Inquiries

For questions regarding delivery schedules or appointment links, contact our operations desk:

Operations Desk — Stepin Consulting
Email: contact@stepinconsulting.com
Direct Phone: +91 44 4265 8747
Address: VP Business Centre, No. 20, 42, 7th West Cross St, Shenoy Nagar West, Chennai, Tamil Nadu 600030, India.