Operational Fulfillment

Service Delivery & Fulfillment Policy

Last Updated: October 2026 • Digital Services Delivery SLA (Razorpay Compliant)

Digital Service Delivery Notice: All services, career consultations, mock interview sessions, training programs and engineering dossiers offered by Stepin Consulting are delivered electronically via digital communication channels (Google Meet, Microsoft Teams, and encrypted electronic mail). No physical goods or shipments are dispatched.

1. Mode of Service Delivery

Stepin Consulting provides specialized knowledge, talent advisory, and consulting services. Delivery of our services is categorized into three digital fulfillment formats:

Live Virtual Consultation & Interview Sessions: Conducted in real-time via secure video conferencing platforms (Google Meet or Microsoft Teams) with senior practicing engineering consultants.
Live Online Training Programs: Instructor-led courses conducted on Microsoft Teams on the dates and times published on each course page. Recordings of the sessions are made available to registered participants. Each course page states the schedule, duration and mode of delivery before payment.
Written Digital Deliverables: Dispatched electronically in Adobe PDF / Microsoft Word formats to the customer's registered email address (e.g. ATS Resume Dossiers, candidate competency scorecards, technical interview evaluation reports, and roadmaps).

2. Delivery Timeframes & Service Level Agreements (SLAs)

We adhere to strict operational timelines following successful payment confirmation via our Razorpay gateway:

Payment Confirmation: Shown on our website immediately after a successful payment, together with your Razorpay Payment ID. Razorpay also emails a payment receipt to the address used at checkout.
Training Program Access: On registration, participants receive access to the course's WhatsApp group, where announcements are shared. Session joining links are sent to the registered email address and/or the course WhatsApp group before the first session of the program. Participants who register after the program has started receive the links within 24 hours of payment confirmation.
Calendar Scheduling Link & Intake Questionnaire: Dispatched to the customer's email within 12 to 24 hours of payment confirmation. Customers can choose from available calendar slots (including weekday evenings and weekend options).
Consultation Execution: Conducted at the mutually confirmed date and time slot selected by the client.
Post-Session Written Deliverables (CV / Audit Notes): Dispatched to the client's email within 48 to 72 hours following the conclusion of the live consultation.

3. Delivery Confirmation & Proof of Fulfillment

Service delivery is verified and documented through the following audit trails:

Electronic calendar meeting invitations accepted by the customer's registered email.
Session joining links shared by email or in the course WhatsApp group, and access to session recordings.
Meeting attendance logs generated by the video conferencing platform.
Outbound email delivery timestamps for written evaluation dossiers and ATS resume documents.

4. Non-Receipt of Links or Deliverables

If you have completed your payment on our website but have not received your scheduling email or training session links within the timeframes above:

Please check your spam or promotional folders, as automated emails may occasionally be filtered by certain corporate email providers.
If still not located, contact our advisory desk directly at contact@stepinconsulting.in or phone +91 44 4265 8747 quoting your Razorpay Payment ID. Our operations team will promptly re-issue your invite or session links.

5. Geographic Coverage

Our digital consultation, career advisory and training services are available to engineering professionals located globally. Sessions are scheduled in Indian Standard Time (IST) unless stated otherwise; consultations are routinely scheduled across Indian Standard Time (IST), Gulf Standard Time (GST), and Southeast Asia Time (SGT) to accommodate international and expat clients.

6. Contact for Fulfillment Inquiries

For questions regarding delivery schedules, appointment links or training session access, contact our operations desk:

Operations Desk — Stepin Consulting
Email: contact@stepinconsulting.in
Direct Phone: +91 98841 44334 / +91 44 4265 8747
Address: 2nd Floor, 7th Cross Street, West Shenoy Nagar, Chennai - 600030, Tamil Nadu, India.